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The brand new casino got unblocked the woman membership, accepted one to a mistake got casino pokie black diamond took place, refunded the woman earnings, and started verification. A person of Poland placed 2 hundred PLN in the SpinCity, however the matter are never credited in order to their local casino balance. Despite getting in touch with customer service, the situation stayed unsolved, resulting in anger. Once our very own advice, the fresh deposit is at some point refunded so you can the woman card. The player made a decision to stop her membership to prevent future difficulty.
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The fresh gambling establishment chose to manage its condition, so that the criticism are signed while the ‘unresolved’. The gamer from Austria is actually worrying concerning the a long time verification processes. However, there try practical factor to trust that every the newest linked profile were used because of the one person, particular issues remained uncertain, therefore we requested the gamer for further information.
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