HOW DO I INSTALL THE KIN D CORRECTLY?

The KIN D requires a 12V DC and has a 12V DC output with a maximum of 4A. You can refer to the wiring diagram in the pamphlet for more details. Careful not to switch polarity as it will irreversibly damage the KIN D.

WHAT IS THE DIFFERENCE BETWEEN NC & NO FOR THE OUTPUT OF THE KIN D?

NC stands for Normally Closed Circuit. For “FAIL SAFE” type of locks (if power fails the door will open) , use the NC output of the KIN D.
NO stands for Normally Open Circuit. For “FAIL SECURE” type of locks (if power fails the door will remain closed), use the NO output of the KIN D.

DOES THE KIN D NEED AN INTERNET CONNECTION TO FUNCTION?

No, the KIN D does not require an internet connection; however, your phone does require an active internet connection.

DO I HAVE TO CHANGE MY ELECTRIC LOCKS TO INSTALL KINDOO?

No, the KIN D can be retrofitted on any 12V DC electric lock.

WHAT TYPE OF DOORS CAN KINDOO BE INSTALLED ON?

KINDOO can be installed on any type of electric door, whether it is a gate, garage door, sliding door, turnstile, boom barrier etc…

WHAT ELSE CAN KINDOO BE INSTALLED FOR?

KINDOO can be installed for, but not limited to: lights, shutters, windows etc…

WHAT PHONES DO YOU SUPPORT?

KINDOO App can be installed on any Android or IOS phone that has Bluetooth® low energy scanning and emitting capabilities.

WHILE SCANNING MY KIN D, THE FOLLOWING MESSAGE APPEARS “WE COULD NOT FIND A KIN THAT YOU ARE ALLOWED TO MANAGE”, WHAT SEEMS TO BE THE PROBLEM?

Make sure that you have your Bluetooth on, an active internet connection, and that your phone is close to the KIN D while scanning. Also make sure that you are not trying to edit a KIN D that is allocated to an environment to which you are not an admin. If you are still not able to scan it, then make sure it is correctly installed or powered.

CAN I ISSUE A COMMAND WITHOUT AN INTERNET CONNECTION?

No the phone is not able to issue a command without an internet connection.

CAN I GRANT/REVOKE ACCESS TO OTHER USERS AT ANY TIME?

Yes, you can grant or revoke access at anytime from anywhere, as long as there is an internet connection on your phone.

CAN I MANAGE THE DISTANCE FROM WHERE THE KIN D AUTOMATICALLY OPENS?

Yes you can calibrate the distance under the KIN D settings.

WHAT IS A USER?

A user is a dynamic term referring to anyone who holds an active KINDOO account. The role of a user is defined in the environment and could be set as Administrator, manager or guest. A user can have different roles in different environments. A user can also be linked to a KINDOO Partner profile.

WHAT ARE THE DIFFERENCES BETWEEN ACCOUNT TYPES? (ADMINISTRATOR, MANAGER, GUEST)

Administrators have the right to invite, revoke and define access rights for administrators, managers, and guests. Administrators can as well define the KIN’s settings.
Managers have the right to invite, revoke and define access rights of guests.
Guests can interact with their KINs according to their defined access rights.

WHAT IS THE DIFFERENCE BETWEEN KINDOO AND OTHER KNX OR EIB SYSTEMS?
  • KNX or EIB systems require a main cable installed all around the building
  • They require a lot of wiring for sensors and actuators
  • They need interoperable KNX approved products wired to a central system

In summary, KNX or EIB systems require different integrated operating devices connected with sensors to actuators through a main cable and couplers to a server that relays back to an interface. This type of system requires complex wiring and is usually planned during construction phase. KINDOO can interact with any 12V DC circuit without the need to change your devices or the need to worry about the internet connectivity of your home.

WHAT MAKES KINDOO DIFFERENT FROM OTHER SMART LOCKS?

First, KINDOO in itself is not a lock, but a smart system that controls the electric lock/door of your choice and there are many differences between KINDOO and other smart locks:

  • Most of the smart locks work mostly on deadbolt locks only and require changing locks. They cannot operate on sliding doors, gates, turnstiles etc… while KINDOO can be integrated and retrofitted to any electric lock.
  • KINDOO uses 256 bit encryption while most of the smart locks use 128 bit encryption
  • Other smart locks are battery powered and require replacing every few months.
  • With KINDOO you can choose your physical security and decide what type of electric lock you would like to have
  • While all other smart locks are bulky and visible, with KINDOO you can choose to hide your KIN D within the door or the wall making it completely invisible.